Overview
The benefits below are provided on an access-only basis and include:

• Emergency telephonic advice and information, available 24/7
• Referrals to medical practitioners and facilities
• Liaison with next of kin to keep them informed

Beyond general medical advice, our medical operators will guide you or a member through a medical crisis situation as it unfolds. You'll receive emergency guidance or have the right support arranged, all through our 24-hour Contact Centre.

This service also includes referrals to specialist crisis lines, covering:

• Poison Hotline (in-house)
• Suicide Hotline (Lifeline)
• Rape and HIV Counselling
• Family and Domestic Abuse
• Child Abuse
• Bereavement Counselling

For the Member's Medical Aid or Own Account

• Emergency medical response dispatched to the scene of an incident
• Emergency medical transportation to the nearest appropriate medical facility

Please note: Medical Assistance only applies to emergencies occurring within South Africa.

The benefits below are provided on an access-only basis and include:

• Emergency telephonic advice and information, available 24/7
• Referrals to medical practitioners and facilities
• Liaison with next of kin to keep them informed

In addition to general medical advice, our medical operators will guide a member through a medical crisis situation as it happens. Emergency advice or the necessary support will be organised through our 24-hour Contact Centre.

This includes referrals to crisis lines for:

• Poison Hotline (in-house)
• Suicide Hotline (Lifeline)
• Rape and HIV Counselling
• Family and Domestic Abuse
• Child Abuse
• Bereavement Counselling

For the Member's Medical Aid or Own Account

• Emergency medical response to the scene of an incident
• Emergency medical transportation to the nearest appropriate medical facility

Please note: Medical Assistance is only valid for emergencies within the borders of South Africa.